Event management technology provider, EventsAir, has announced the launch of its new AI-powered support hub, designed to transform how professional event planners access and engage with the platform.
This new integrated solution provides faster, smarter, and more seamless access to support resources – all directly within the EventsAir platform. The solution combines the power of Intercom’s state-of-the-art technology, widely regarded as the global leader in AI-driven customer service solutions, with EventsAir’s commitment to dedicated, responsive support.
At the heart of this enhancement is AirBot, an AI-driven assistant offering instant, accurate answers 24/7. AirBot ensures users can quickly resolve common issues and find the guidance they need.
For more complex questions, users can rely on EventsAir’s dedicated team of support professionals, ensuring the same hands-on expertise customers have always trusted.
EventsAir CEO, Chris Ridd, said the company has always been committed to innovating in ways that make the lives of event planners easier.
“Integrating AI into our support ecosystem allows us to set a new standard for how customer support should be delivered,” he said.
“Our users deserve intelligent tools that empower them to work smarter, and this launch is another step toward that promise.”
The new support hub is integrated into the EventsAir platform, allowing users to:
- Access instant answers anytime through AI-powered live chat.
- Navigate a centralised Help Centre packed with how-to guides, tutorials, and resources tailored to event planners.
- Connect directly with expert support professionals for live, 24/7, personalized assistance if needed.
EventsAir chief customer officer, Renee Elliott said the new AI feature is about making expert support effortless and accessible.
“Our team remains as committed as ever to providing hands-on, dedicated support, but now, we’re empowering customers with immediate solutions at their fingertips to help them succeed faster,” she said.
For more information visit www.eventsair.com.